PRICES


How much will A COMPUTER REPAIR cost ME?

 

Labour

No call-out fee.

Labour per hour: £45.00

Mileage charge for distances over 10 miles @ 25p per mile.

Remote Access

Remote Support is charged in 30 minute Units. The charge for each Unit starts in the first minute of each 30 minute session. Therefore the first Unit is due as soon as the work commences, the second Unit is due from the 31st minute onwards, and so on.

Each half hour: £19.99

 

Pc-Direct - Service Details and “No Fix - No Fee” Policy.

Pc-Direct Computer Repairs - NO FIX NO FEE

 

Pc-Direct operates a “No Fix - No Fee” policy, although there are certain exceptions to this policy, in which case the job will be classed as being chargeable in any event. The Booking Administrator will inform you if the “No Fix - No Fee” policy does not apply when giving you the specific booking details. The “No Fix - No Fee” policy applies only to the principle problem, about which the customer called, for example, if the computer will not boot but also needs a scanner and printer setting up, the “No Fix - No Fee” policy will apply to the booting problem alone.

Please be aware that this policy applies if the engineer is technically unable to resolve the problem. It does not apply to cases in which the engineer is able to resolve the problem, but is requested by the customer not to proceed. Such cases may occur, for example, if you diagnose a failed Power Supply Unit (or some other component) and offer to replace the item. The customer may, at that stage, request you not to continue. They perhaps intend to carry out the work themselves. This would be classed as a diagnostic visit and would be chargeable at the standard labour rate.

Remember, the phrase “No Fix - No Fee” is not to be interpreted literally. It really means if you do not know what the solution to the problem is - if you cannot resolve it. It does not apply when you can resolve the problem but the customer specifically asks you not to continue.

 

 

BUY REMOTE SUPPORT UNITS

HOME Remote 60

2 * 30 minute instant support credits for home users. Two 30 minute remote sessions with a friendly computer expert. NB. Valid for 12 months from purchase.

£34.99 -

 

HOME Remote 120

4 * 30 minute instant support credits for home users. Four 30 minute remote sessions with a friendly computer expert. NB. Valid for 12 months from purchase.

£69.99 -

 

HOME Remote 180

6 * 30 minute instant support credits for home users. Six 30 minute remote sessions with a friendly computer expert. NB. Valid for 12 months from purchase.

£89.99 -

 

Pc-Direct HOME Level Contracts

Which HOME contract would suit you best?

We have a range of HOME service contracts for you to choose from, created for individuals and families, starting from £1 per day. At the heart of these services is a regular, comprehensive housekeeping and maintenance process, carried out remotely and securely, constantly monitoring for potential problems and helping to prevent them, this gives peace of mind knowing the fact that your computer is being looked after at time intervals to suit you.

All of our contracts are on a flexible, monthly basis – and all include unlimited telephone and remote support (except HOME level 1 which is limited to one requested remote support session).

The table below summarises the main options available, the services included and prices. If you would like to discuss your needs, please get in touch so that we can ensure that you select the best service contract for you.

 

 

Pc-Direct HOME Level 1

Pc-Direct HOME Level 2

Pc-Direct HOME Level 3

Pc-Direct Family
(Up to 3 PCs)

On-site visits included

Includes 1 on-site visit per month

Includes up to 2 on-site visits per month

Includes up to 3 on-site visits per month

Monthly removal of Viruses / Spyware / Adware

Monthly removal of unnecessary temporary files that can choke your system

Monthly tests to check for early warning signs of problems

Regularly ensure the latest software updates are applied to your system to reduce failures and security problems in the future

 

 

 

 

Regularly organise your disk drive to prevent your computer from slowing down over time

 

 

 

 

Access to our computer experts to resolve any problems. Includes telephone help and instant remote support between 9.00AM and
9:00PM weekdays.

 

 

 

 

Additional Information

On-site visits cost £25
call-out. £15 per
hour. No fix No fee

Additional On-site visits cost £25
call-out. £15 per
hour. No fix No fee

Additional On-site visits cost £25
call-out. £15 per
hour. No fix No fee

Additional On-site visits cost £25
call-out. £15 per
hour. No fix No fee

Cost per calendar month NOTE: Pc-Direct Family price includes up to 3 Pc's

 

£29.99

 

£49.99

 

£69.99

 

£89.99

NB: Contracts are on a monthly opt-out basis, on-site visits are NOT rolled over to the next month.

Please Contact us to sign up for the service you require.

Business Contractual Maintenance Costs

£1 per day per computer, server's are variably more.

 

GUARANTEE

All parts are covered for 12 months, labour is 30 days (only one exclusion applies: misuse - we will be able to tell lads!).

Most of our business is our proud (extensive) existing client base, computers are great until they go wrong, that's where we excel! We are determined to keep you up and running for the long term!

 

IMPORTANT!

If you are unhappy with any work carried out whatsoever, get in touch and we will endeavour to resolve quickly and as smoothly as possible - that's a promise!